For normal non-urgent maintenance items please log in to the Resident portal and submit your request online.  Be sure to provide us with the best possible time to reach you. If the item is urgent and it is during regular business hours (Monday – Friday, 9:00 a.m. to 5:00 p.m.), you may call or text our office line at (662) 550-3054 to report the problem. 

The following are examples of maintenance emergencies: 

• The main sewer line is backed up. 

• A pipe broke and water is leaking into the home. 

• There was a break-in and you have an unsecured entrance to the home. 

Yes, if resident damage or neglect causes the maintenance, you will be charged for it.

Generally, yes. However, you must first obtain written permission from Mississippi Property Group, LLC. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident.

All requests to enter the home will be communicated to you at least 24 hours in advance.  If there is a pending maintenance request that requires immediate attention, we will work with you to schedule a time that works best for all parties, while considering the welfare of property itself to be of the utmost concern.

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from us.

Not usually. For more information, please refer to your rental agreement or contact your property manager. If the home owner allows the pet, an additional deposit will be required.

If your roommate moves out, a written notice needs to be submitted to us. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from us to substitute a roommate. (It is not our responsibility to arbitrate or mediate problems with multiple tenant situations).

Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.

The rent is due on the first of the month. If the rent is not posted in our office by the third you will receive a late notice. If rent is not received along with ALL late fees we serve a 1 day (eviction) notice and may begin the eviction process.

No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.